Privacy Policy

1. Who We Are

ph350 is an online gaming and sports betting platform operated by a licensed gaming company and accessible at ph350.best. We serve players across the Philippines — from Luzon to Mindanao — offering games like Baccarat, Poker, Tongits, football betting, and boxing betting. When you use ph350, you trust us with your information, and we take that seriously.

This Privacy Policy explains what personal data ph350 collects, why we collect it, how we use and store it, and what your rights are as a user. It applies to all visitors, registered members, and players of the ph350 platform — website, mobile browser, or any related service. By using ph350, you agree to the practices described in this policy.

2. Information We Collect

We collect information in a few different ways: directly from you when you register or play, automatically through your device and browser, and in some cases from third-party services we use for payment or identity verification.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number (for GCash, Maya, and OTP verification), and username.
• Verification documents: Government-issued ID (e.g., PhilSys card, passport, UMID, driver's license) required for KYC compliance.
• Payment information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), or Visa/Mastercard details — handled through certified payment processors.
• Support communications: Messages you send to our support team via chat or email.
• Promotional submissions: Information submitted for bonuses, referals, or VIP Club registration.

2.2 Information Collected Automatically

• IP address, device type, operating system, and browser version
• Pages visited, time spent on site, and click behavior
• Game history, bet records, and transaction logs
• Cookie data and session identifiers (see Section 7for our cookies policy)
• Geolocation data (general region level, not precise GPS)

2.3 Information from Third Parties

In some cases, we receive information about you from trusted third-party partners — for example, payment gateways like GCash, Maya, and InstaPay/PESONet when processing transactions, or identity verification services used during KYC checks. We only receive what's necessary for the specific purpose.

3. How We Use Your Information

ph350 uses your personal data for the following purposes:

4. How We Share Your Information

ph350 does not sell or rent your personal data to any third party — ever. We may share your information only in the following limited circumstances:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard partner networks — strictly for completing transactions.
• Identity verification providers: Third-party KYC/AML services required by our gaming license terms.
• IT infrastructure: Hosting, security, and analytics providers who are contractually bound to protect your data.
• Regulatory authorities: Government agencies or law enforcement when required by Philippine law or our gaming license conditions.
• Legal proceedings: When necessary to establish, exercise, or defend legal claims.

All third-party partners who handle your data on our behalf are required to maintain confidentiality and use your information only for the specific purpose we authorized.

5. Data Retention

We keep your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Typically:

• Account and transaction records are retained for a minimum of five (5) years after account closure, in line with anti-money laundering regulations.
• Support communications are retained for up to two (2) years.
• Marketing preferences and consent records are kept until you withdraw your consent.

After the retention period lapses, your data is securely deleted or anonymized so it can no longer be linked back to you personally.

6. Your Rights as a User

As a ph350 member and user based in the Philippines, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If your information is inaccurate or outdated, you can ask us to update it.
• Right to deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You can object to us processing your data for marketing purposes at any time.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to withdraw consent: Where we rely on your consent to process data, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, email us at support@ph350.best. We'll respond within 15 business days. In some cases, we may need to verify your identity before acting on your request.

7. Cookies and Tracking Technologies

ph350 uses cookies and similar tracking technologies to make your experience better and to help us understand how our platform is being used. Here's a quick breakdown:

Types of Cookies We Use

• Essential cookies: These are necessary for the site to function — things like keeping you logged in during a session. You can't opt out of these without it affecting how the site works.
• Performance cookies: We use anonymized analytics (via first-party tools) to see which pages are popular and how users navigate the site. This helps us improve ph350 for everyone.
• Preference cookies: These remember your settings — like language preferences or notification preferences — so you don't have to set them every time.
• Marketing cookies: With your consent, we may use cookies to show you relevant promotions on ph350 itself. We don't use these to track you across other websites.

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect certain features of ph350.

8. Children's Privacy

ph350 is strictly for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from minors. If you believe that a minor has registered on our platform, please contact us immediately at support@ph350.best and we will deactivate the account and delete associated data promptly.

During registration, all users are required to confirm they meet the minimum age requirement. KYC verification also helps us confirm user ages when processing withdrawals above certain thresholds.

9. International Data Transfers

ph350 primarily stores and processes data within secured server infrastructure. In some cases, particularly for payment processing or technical support, your data may be processed by service providers located outside the Philippines. When this happens, we make sure that appropriate safeguards are in place — such as data processing agreements — to ensure your data receives equivalent protection.

10. Responsible Gaming and Data

As part of our commitment to responsible gaming, ph350 monitors certain behavioral data — such as frequency of play, betting patterns, and session duration — to identify signs of problem gambling. This monitoring is conducted automatically and is designed to protect you, not to track you for commercial reasons.

If our system flags unusual patterns, a member of our support team may reach out to check in. This is done in good faith and is part of our duty care to all players. Visit our Responsible Gaming page to learn more about the tools and limits available to you.

11. Third-Party Links

Our website may occasionally reference third-party services (like payment gateways) whose privacy practices are governed by their own policies. ph350 is not responsible for the data practices of these external providers. We encourage you to read their respective privacy policies before sharing any personal information with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a notice on the ph350 homepage for 30 days after the change
• Send registered members an email notification for significant changes

Your continued use of ph350 after any changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account by contacting support.

13. Contact Us About Privacy

Got questions, concerns, or requests about your personal data? Our Data Privacy Officer is happy to assist. Here's how to get in touch:

• Email: support@ph350.best
• Response time: Within 15 business days
• Business hours: Monday to Sunday, 9AM–11PM Philippine Standard Time (PST)

We take every data privacy inquiry seriously and will always follow up with a proper response — not a bot reply. Tara, reach out anytime if you need help.